Insurance Industry Embracing DLT for Cryptographic Protection

By CIOReview | Wednesday, May 8, 2019

Despite the growing number of online brokers, many customers are still calling online insurance brokers to buy new policies. Policies are often processed on paper contracts, meaning claims and payments are error-prone and often necessitate supervision by humans. Each move in this collaborative effort is a possible failure point in the overall system where data can be lost, policies misinterpreted, and settlement times extended. Enter blockchain technology, a shared record-keeping form that is cryptographically protected.

Insurance companies and start-ups that work with blockchain technology will have to surmount major regulatory and legal barriers before we see anything that looks like disruption across the industry. Skeptics figure out that in an industry that hasn't even completely embraced the cloud, there are severe obstacles to blockchain technology. It is too early to decide if blockchain technology can counteract the legal and regulatory barriers to be the next default insurance industry benchmark. But there are infinite possibilities, and both insurance companies and start-ups are exploring full throttle insurance applications for the technology.

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Blockchain can effectively remove suspicious transactions by logging each transaction by using a public ledger. This technology can verify the authenticity of customers, policies, and transactions by presenting historical records across its decentralized digital repository. This makes corrupting and stealing files more complicated for hackers.

Blockchain can tackle the rise in transactions and claims made by third parties through personal digital devices. Blockchain significantly reduces administrative costs by automatically checking third-party claim/payment data. Now, for easy reference, insurance companies can approach past claims transactions enrolled on blockchain easily. This fosters higher degrees of customer and insurer believe and loyalty. Blockchain provides exact reserve calculations based on existing contracts within the reinsurance space. This enables insurers who have to know the funds available to pay the premiums on property and casualties. Insurance companies can now feel confident about their everyday activities.

The insurance industry will remain confronted with barriers, but blockchain will not just save time and money but also help the insurers enhance their customer satisfaction by being able to provide full accountability, transparency, and safety. As the insurance company and the insured build higher confidence levels, they will also develop stronger relations.

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