Interactive Intelligence Migrates to Red Hat Cloud Ecosystem

By CIOReview | Tuesday, May 3, 2016

Austin, TX: Interactive Intelligence, a leading provider of business communications solutions opted Red Hat OpenStack platform and Red Hat Ceph Storage solution to move its all-in-one omni channel customer engagement cloud service, Communications as a Service (CaaS), to a private cloud from Red Hat. The company reports that the new environment has cut its service deployment time from a few weeks to minutes.

Providing cloud services for customer engagement, communications and collaboration, Interactive Intelligence CaaS offering improve the customer experience and reduce operational costs for midsize and large contact centers. Realizing that nearly 70 percent of the stability issues in its existing environment were human related, the company wanted a platform to increase automation and accommodate growth with minimal impact on stability or increasing costs.

The scalable production ready OpenStack Solutions helps make migration to cloud simpler by providing compatible API for traditional systems. Ceph Storage serves as open software defined storage platform. The combination allows for automating processes from networking and scaling to allocating compute and storage resources, protecting Interactive Intelligence from human error.

“We love the fact that OpenStack has become a more mature architecture. With Red Hat, OpenStack is stable and it works for our deployment. We now have a reliable CaaS architecture. When you put all the pieces together and look at the big picture—the price to keep computer, storage and networking together— the combination of Ceph and OpenStack technologies exemplifies the efficiency and cost-effectiveness of the Red Hat solution.” said Alex Smelik, Communications as a Service chief architect, Interactive Intelligence.

PLUMgrid is one among many OpenStack partners who have been certified to run their software solution to the Red Hat OpenStack platform and they would be providing the software-defined networking (SDN) solution for Interactive Intelligence.

Radhesh Balakrishnan, general manager, OpenStack, Red Hat said,“ As we have continued to see more customers in the telecommunications space take advantage of the scalable nature of an OpenStack-based infrastructure, we are pleased to work with Interactive Intelligence to help them build a robust private cloud application for a growing base of end users. The stability that Red Hat OpenStack Platform brings to deployments requiring high scalability continues to make it a trusted choice for vendors in the telecommunications space seeking to upgrade their infrastructure or build a customized private cloud.”

“Customers need to know that the OpenStack-related technologies they’re adopting have been thoroughly tested together to assure the stability of their service offerings, and having PLUMgrid’s solutions certified for Red Hat Enterprise Linux OpenStack Platform ensures smooth interoperability for end users. PLUMgrid’s partnerships and integrations with both Interactive Intelligence and Red Hat delivers a rich set of networking services with production-grade resiliency, secure multi-tenancy, and scale that enables CaaS customers to cut total deployment time by up to 80 percent.” concluded Larry Lang, CEO, PLUMgrid.