Introducing New AI Virtual Agent to offer Seamless Experience for Travelers
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Introducing New AI Virtual Agent to offer Seamless Experience for Travelers

By CIOReview | Friday, January 24, 2020
Steven Norris, VP of Business Development

Steven Norris, VP of Business Development

BluIP and RLH Corp Signed On to Provide the First Customer Utilizing Artificial Intelligence Virtual Agent.

FREMONT, CA: BluIP, Inc., a leading technology solutions provider, delivers mission-critical products designed for the SMB, large enterprise,  healthcare, hospitality, retail, education, and public safety. Their cloud solutions portfolio comprises hosted PBX with PMS integration, E911, contact centers,  SIP trunking, rapid integration platform - blubridge,  AI virtual operator & agents’ framework, and mobile applications like behive Communications Platform.

RLH Corporation is a highly recognized innovative hotel company focused on the management, franchising, and ownership of upscale, midscale, and economy hotels. The company focuses on increasing return on invested capital for hotel owners across North America through relevant brands, industry-leading technology, and forward-thinking services.

BluIP and RLH Corporation has signed on to provide an industry-first Artificial Intelligence (AI) Virtual Agent for Central Reservations to support all 1,400 system hotels. This is because the change in technology changes the expectations of the guests that force hotels to find new ways to connect with them. This announcement follows the successful completion of a three-month program pilot initially announced on April 24, 2019.

The AI virtual agent delivers a more seamless experience for travelers and an opportunity to generate higher revenue for hotel owners. Besides owners, hotel guests are reaping the benefits of having real and unique conversations with the AI. It is evident that if one can tailor a system that caters to the needs of guests based on how they use the products, then the adoptions are much higher.

Top Travel and Hospitality Solution Companies

In collaboration with the systemwide rollout of the Virtual Agent, new features and capabilities have been deployed to support travelers further. The second-generation Virtual Agent added more extensive Central Reservations Systems integration that can support additional hotel information searches while rendering the ability to modify confirm, or cancel reservations. This enhances the Central Reservations Office ticketing system integration to ensure a seamless transfer for the caller to a live agent when necessary.

In the next few months, RLH Corporation will continue to build out it’s AI capabilities with further enhancements to support reservations, Hello Rewards, and telephony solutions. Thus, by providing AI through Central Reservations, they are opening up alternative channels and more options for the guests without sacrificing the positive experience they’ve come to expect from RLH Corporation. BluIP was featured in the magazine CIOReview as one of the 20 Most Promising Travel & Hospitality Tech Solution Providers 2019.
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