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IoT to Revolutionize Airline Industry for Improving Passenger Experience: Report

By CIOReview | Tuesday, June 23, 2015

FREMONT, CA: A major revolution in the passenger experience is set to emerge over the next three years as airlines invest in the ‘Internet of Things’ (IoT), says SITA 2015 Airline IT Trends Survey. The results of the survey showed that IoT investments will be focused in the areas of check-in, bag drop and bag collection.

The survey reported that IoT in the airline industry will manifest with the use of beacons in the detection of baggage location by the passengers. Beacons help to solve baggage-related issues and help passengers board on time with notifications based on their location, even before they reach the airport. By analyzing the entire scenario, SITA survey estimated that 16 percent plan major programs and a further 41 percent plan to invest in research and development by 2018.

By connecting their systems with the IoT, airlines will have sufficient information to track flight data. Airlines have every flight engine equipped with sensors and actuators which are connected to the Internet. Through download of data from the sensors at the end of the journey, flight data can be transmitted and viewed immediately. IoT implementation will help to prevent accidents by detecting any problem caused in a jet engine whether in hardware or software. IoT can be used in maintenance of flights by sending notifications to suppliers about when and where maintenance work is required.

“Our whole world is becoming more and more connected and airlines recognize that investment will be needed to harness the benefits of IoT efficiently. This year airlines are beefing up their investments in both business intelligence and data centers, which are key foundations required for the IoT. SITA is already working across the community, with airlines, airports and other stakeholders, to see how to make the IoT effective across every point of the business and passenger journey,” said Jim Peters, Chief Technology Officer, SITA.