ISG to Host Inaugural ISG Future Workplace Summit

By CIOReview | Tuesday, September 5, 2017

FREMONT, CA: Information Services Group (ISG) (NASDAQ: III), a leading global technology research and advisory firm, is hosting the inaugural ISG Future Workplace Summit, a one-day event in Sydney that will bring together ISG thought leaders, global service providers and enterprise practitioners to share their expertise and experiences, and showcase new innovations impacting the digital workplace.

Taking place September 11 at The Westin Sydney hotel, the event will explore four key digital workplace themes through keynote presentations, client case studies and interactive, hands-on displays. The themes include:

The Future of Automation: With a focus on cognitive digital labor, this theme will explore how companies are employing digital technologies to create the workforce of the future today. It will compare cognitive digital labor to human labor and other technologies such as chatbots or RPA.

Support — Finding the Intersection Between Technology and the Human Touch: This theme will explore how digital technologies are transforming enterprise IT support — from self-help systems and the automation of common support tasks, to the application of predictive analytics to prevent incidents from occurring and the ever-growing popularity of the chatbot. It will explain how to achieve the right balance between technology and human interaction.

Collaboration — How Connected Should Your Team Be and What Technologies Should You Be Using? Enterprise collaboration is key to driving business transformation. This theme will review how the connected workplace of the future will better promote team collaboration, microblogging, knowledge sharing and integration of business processes.

Mobility — Where Will Mobile Devices Take the Workplace: It is predicted mobile workers will represent more than 40 percent of the global workforce by 2020. This theme will explore how mobility has become an expectation of not only the next generation of workers who seek seamless blending of their professional and personal lives, but all employees as the desire for greater flexibility continues to shift the work paradigm.

The ISG Future Workplace Summit also will feature a keynote presentation from Stephen Oster, director of ICT Transformation with the South Australia Government. Oster will share his experiences leading a large-scale workplace modernization program that delivered a new work environment to 36,000 users across 18 separate agencies.

"Just as technology is creating rapid changes to consumer experiences, it is quickly infiltrating business and challenging the very nature of work," said Lisa Borden, partner and head of ISG Australia and New Zealand. "Employees are demanding access to the latest capabilities and are expecting the shift to happen now. Creating the workforce and workplace of the future clearly is a business imperative. The inaugural ISG Future Workplace Summit provides a roadmap to guide business and technology leaders on the path to transforming their workplaces for future success."

The ISG Future Workplace Summit is sponsored by DXC Technology, HCL, IBM, IPsoft and Wipro. Media partners include CIOReview and the Innovation Leadership Forum. More details about the event can be found at the event website.

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