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Iva from Smartaction Sets to Revolutionize Call Automation Solutions

By CIOReview | Tuesday, May 10, 2016

FREMONT, CA: The development of IVA systems have helped business enterprises to handle complex customer experience calls across various verticals, providing assistance with numerous call types such as appointment scheduling and rescheduling., delivery status, order placements, and a variety of outbound calls. Recently, a fifth capability of IVA for SMB from SmartAction has been announced. The solution from SmartAction offers 100 percent natural language solutions pre-built for super-fast deployment.

IVA from SMB incorporates path breaking artificial intelligence with its call automation solution and combines the AI with state-of-the-art speech recognition capabilities. Unlike other complex natural language solutions which require costly long implementation lifecycles, IVA for SMB is modified and integrated in a matter of days with no capital expenditures required.

Collect for SMB is an application that mainly deals with outbound processes for small and medium businesses that serves as an addition to a larger collections strategy. Payments pertaining to outstanding balances are accepted over the phone in a flash and in addition to that it deploys an algorithm that increases voicemail detection and the solution leaves voicemails with a callback number for making payments at a later date. Collect from SMB like all SMB applications, works towards relieving the staff from voice processes and that leads to an increase in efficiency which eventually helps enterprises to focus on higher value tasks.

SmartAction provides voice self-service solutions to companies of all size using Intelligent Voice Automation, or IVA. Based in artificial intelligence, IVA handles customer experience calls, both inbound and outbound. Armed with the powerful IVA, SmartAction solves business problems using a variety of applications across a broad range of industries.

“We have helped Enterprise clients experience significant successes by using IVA® as a part of their overall collections strategy. The SMB version is a low-cost, replicable combination of all the expertise and knowledge we’ve gained by working with these Enterprises, packaged for small and medium businesses,” comments Tom Lewis, CEO, SmartAction.