IVR Won't Just Mean Voice Anymore

By CIOReview | Wednesday, August 12, 2015
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OTTAWA, CN: Pronexus recently announced that the newest version of VBVoice, scheduled to be launched this fall will be offering the most powerful and usable IVR development toolkit available till date, enabling developers to build voice and data solutions concurrently. Now with easy integration with VisualConnect app developers can almost double their productivity with little effort. Pronexus of IVR development toolkits, now in its 20th year has been enabling hundreds of developers every year to develop and deploy new and upgrade old IVR solutions via their product VBVoice.

“Offering one-step dual channel IVR development to our customers speaks to our longstanding goal of facilitating powerful, painless, and low cost IVR developing,” said Gary T. Hannah, CEO of Pronexus.

There will be no need for third party vendors to build an app to activate the data channel. Dual channel data and voice applications will be available with a single click. End users will now access self-service menus using their voice or by touching the screen of their smart phone for applications such as banking, retail, travel, and utilities.

VBVoice also integrates with the latest versions of Microsoft Visual Studio, enabling use of familiar programming skills and industry-standard programming languages. It combines an easy-to-use visual call flow environment with fully programmable controls and options like speech recognition and text-to-speech. Time-saving features of VBVoice include a multi-lingual prompt library as well as many sample applications that are meant to help learn new concepts and understand toolkit functionality.