Jive Software Drives Community Engagement with its Updated External Cloud Community Platform

By CIOReview | Thursday, August 28, 2014
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PALO ALTO, CA: Jive Software, a communication and collaboration solutions provider, launches the latest version of its cloud-based external community platform, JiveX Summer, with features that drive engagement, enhance community analytics, and connecting to existing systems.

"An online community can make or break a company's reputation and significantly impact its top line. And as we are seeing more often, customers and partners are now participating in their communities from a variety of Web browsers - where experiences can vary," said Colleen Jansen, vice president of product marketing, Jive Software. "Our latest version of JiveX provides a compelling external community experience regardless of the user's device, so that our clients can more effectively attract and retain their important customers and partners - whether they're accessing the community from their desktop or mobile device."

Salient features of JiveX Summer include: smarter mobile experience –dynamic website layout resizing with the size of the user’s web browser yielding a seamless viewer experience regardless of any mobile device platform; greater connectivity with Customer Relationship Management (CRM) – improved customer care response time is achieved through stronger connectivity of communities with CRM systems that includes the ability to search content stored in the community directly from within a CRM system and sync knowledge articles about specific customers; instant visibility of key influencers in a particular community is available for community managers through its enhanced Sentiment and Influencer Reports.