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Key Factors to Consider in Choosing the Right Disaster Recovery Service Provider

By CIOReview | Tuesday, August 9, 2016

For organizations in today’s digital world, having a proactive Data Recovery (DR) and business continuity support is imperative. A disaster recovery plan equips organizations to limit the negative effects of a disaster with the help of policies, procedures and actions. In the Information technology (IT) arena, disaster recovery steps includes restoring servers and mainframes with backups in a bid to meet the business needs. With many DR service providers available in the market, selecting the best one for an organization is a tricky one.

Here, we look at some questions that a CIO can consider before deciding which provider to employ for keeping risks at bay:

• Does the service offered by the DR provider support the existing enterprise platform?

This is the first question that a CIO needs to ask as it is critical that the DR provider supports the platforms deployed in the organization. It is imperative that the operating systems, different environments, storage options as well as applications are supported or else the provider will not be of any value.

• Is the organization guarded against disasters?

While some disasters are natural, some are man-made. With needing to manage both low-scale and high-scale disasters, the DR service providers need to figure out the exact scale and magnitude of disasters that an organization wants them to manage. In that regard, it is necessary for the organizations to be in constant touch as well as run regular audits to keep the IT team prepared in the case of an outage.

• Do they provide cloud-based disaster recovery?

Cloud-based DR helps in reproducing the entire network of servers, software, and security to an offsite data centre. This results in quick recovery time as compared to what Traditional Disaster Recovery solutions provide. With cloud-based Disaster Recovery offering an organization with a 4 hour Recovery Time Objective (RTO) and 24 hour Recovery Point Objective (RPO), it is definitely the way forward.

• Is it possible to change the DR infrastructure?

Another question that needs to be answered by the service provider is whether an organization can move to other providers if it does not work out. Every CIO wants Disaster Recovery as a Service (DRaaS) to be flexible, agile, easy-to-scale apart from the fact that no data is lost while the transition takes place.

• How often are the Disaster Recovery Systems tested?

This is necessary because most DRaaS solutions come with a predefined number of tests that can be conducted in a year. Testing offers a valuable learning experience to professionals as what to do in the real world in case a disaster occurs. It also offers those managing the event to review its services. CIOs should make it a point to make sure that the frequency and depth of testing meets the company’s compliance requirements.

• Will the support be available instantly during IT failure?

There are different kinds of support that a DR service provider offers. It ranges from   deployment support to the support provider to the organization during the event of a disaster. Hence, it is imperative that a CIO chooses a DR service provider that stands by the organization through thick and thin and help in keeping it free from risks.


The above questions provide a CIO with considerable insight when it comes to choosing a DR service provider for its organization. With only the internal and external users of an organization having the right to rate the DR service provider chosen, the best a CIO can do is select and deploy a viable DRaaS provider.