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Key Ways to Combat Phone Call Spam

By CIOReview | Wednesday, April 14, 2021
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To combat malicious and annoying phone call spam, there are many methods for businesses to use.

FREMONT, CA: As businesses grow, they can receive several phone calls, including some from automated systems. Phone call spam is more than just an annoyance for businesses. They can seriously impact organizations by disrupting communications, draining marketing budgets, wreaking havoc on call tracking reports, and many more. Phone call spam is more than a pestilence on businesses. That’s why it’s so essential for firms to arm themselves with data. The more firm know about how phone call spam affects the business, the more armor it has to stop them. Here is how.

Spam Filter

There is a spam filter that screens incoming calls based on preferences and then blocks unwanted calls. When a call comes into the business, this platform crosses checks the caller’s phone number with spam call analytics's largest database. The spam score is based on the number of recent calls made, frequency of calls, what numbers are being called, and many others. These factors are analyzed within a fraction of a second to generate a score, which indicates the likelihood of that call being spam.

Blacklisting

Besides the automatic spam blocking feature, the blacklist blocks phone call spam from specific phone numbers, area codes, and whole countries. Firms can also specify whether the rule should block incoming calls only or also outgoing calls.  To avoid certain calls from being caught in the spam filter, firms can also whitelist phone numbers.

Using Automated Attendant

Auto attendants relieve the workload staff by fielding incoming calls and routing them to the correct destination. The automated attendant greets callers with a pre-recorded message and choices to be connected through the dial pad. It stops robocalls from getting any further and acts as a hindrance to telemarketers who are often utilizing an autodialer.

Removing Executive Extension for Directory

An organization’s telephone directory will route callers to the right person if they don’t know their direct extension. Telemarketers will often leverage the firm directory to try and get through to various people until they can find a decision-maker. With this, firms can remove certain users/extensions from being accessed by the directory.