Latest Trends in Field Service Management
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Latest Trends in Field Service Management

By CIOReview | Friday, January 15, 2021

The field service management embraces the new field service management technology to manage the workforce and enhance operations.

FREMONT, CA: In 2020, field service companies experienced several obstacles, and only a few organizations have accomplished their annual targets. Due to the global COVID-19 pandemic, every company took an unexpected turn, and field service organizations were the most heavily affected. In some cases, businesses have been forced to close their activities and search for an opportunity to provide field services to their customers.

In predictive maintenance, some businesses have invested, while others have switched to remote operation. Companies are searching for alternative ways to deliver their field services by adapting to new technologies in field service management. Here are some of the latest field service management trends that should be looked forward to in 2021 by most field service companies.

1. Contact Tracing

In field service management, safety has become a key element. It is essential to know about the health and whether they are the right match to manage customer projects on-site when companies have employees out in the field. Field service technicians are moving from one location to another, and knowing where they have been and the place they are going is vital as a field service manager.

Companies can easily monitor the field technicians and know their exact position with reliable field service management software from Azuga. In this way, if one of the technicians is ill or gets sick while at work, they can easily recognize others in the field with whom they have been in contact. For most field service managers, field service management software makes contact tracing easy.

2. Remote Workforce

Field service organizations have acknowledged that they need to accept remote work if they plan to succeed during a turbulent era. Given its many advantages, most field service companies moving to remote work environments in 2020 may maintain the same strategy in 2021.

Companies also found that it is less costly and highly efficient for remote work. As a basic guideline, field service companies typically encourage their field technicians to work remotely to minimize expenses and increase productivity.

A field service company must develop the correct infrastructure and technology foundations to transition smoothly to remote work. The business, for instance, must ensure proper scheduling of work and automated dispatching. That implies having a dependable field service program for digital scheduling allowed by GPS.