Lexicon Technologies' RepairEngine Platform Streamlines Technology Management

By CIOReview | Friday, March 25, 2016

ATLANTA, GA: Warranty limitations is an immense concern for IT users as hardware investments suddenly expire with the close of a warranty, and maintenance costs become an overburdening affair. Moreover, distinct warranties add a pile of contracts to manage and lack of comprehensive exposure to device performance and maintenance costs of IT across the entire organization make it difficult to identify cost savings. To resolve this issue, Lexicon Technologies has launched a new cloud-based SaaS platform to streamline technology management. The new RepairEngine and RepairEngine Mobile app is built upon analytics which help the platform to sustain IT investments. Lexicon specializes in repair and maintenance of technology including tablets, smartphones, printers, point-of-sale systems, automated kiosks, barcode devices and security equipment.

“We realized there is a significant gap in IT management — tools enabling companies to manage all technology maintenance in one place and to make data-driven decisions, rather than contract-driven ones. That’s how we came up with RepairEngine,” extolled Travis Collins, CEO, Lexicon Technologies.

RepairEngine Mobile is orchestrated for efficiency with notifications for technology tracking, status updates and billing, coupled with key features like scanning for instant repair ticket creation. Accessible on iTunes and Google Play, RepairEngine utilizes common sense engineering to help companies save on expenses. It manages all IT contracts and notifies user of contract expirations and flat-rate cost savings available post-warranty; assisting customers to prolong their IT investments, and efficiently manage all hardware within one platform.

Key functionalities of RepairEngine:

Data Dashboard: Illustration for status of open orders, order history throughout the year, and order types (such as warranty, flat-rate repair and annual contract) are some services included  under the dashboard’s extensive scope. From user perspective, it provides an overview of maintenance, including items requiring attention.

Asset Tracking: The status of hardware based on location is provided and this helps organizations with the array of branches and device variety as it contains a comprehensive list of all hardware. 

Multi-vendor Contract Management: RepairEngine helps the user track warranty status covered by different maintenance providers and manufacturers, allowing easier viewing and tracking of length and cost for repair agreements within a single platform.

Streamlined Repair Process: Using the barcode scanning feature or with few simple clicks, hardware repairs can be initiated instantly. This in turn saves time, as a few steps on a desktop or mobile device is all that takes.

Intelligent Shipping: Users are allowed to register a FedEx or UPS account and set up multiple “ship to” locations which help to streamline device management within a single platform.

RepairEngine Mobile: Some features included are tracking repairs, indicating status and billing updates, and barcode scanning for instant repair ticket creation. Users are facilitated with the ability to initiate repairs from anywhere.

Multiple Users and Branch Management: Each account can have multiple users and user types, as well as multiple branches are allowed; which helps to improve the efficiency and effectiveness of hardware management.