Live-Chat for Enhanced Customer Experience

By CIOReview | Thursday, June 9, 2016
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NACOGDOCHES, TX: Etech Global Services, customer engagement solutions provider has recently announced the add-on features of the Integrated Customer Engagement (ICE) platform to enhance user experience and drive platform effectiveness with real-time communication.

Integrated Customer Engagement (ICE) is web-based customer interaction software uniquely designed to offers chat, E-mail, custom application, quality assurance and reporting functionality, all integrated upon a common platform, while still being independently operational. This software ensures that customers receive unique and engaging online interaction experience in real time through comprehensive robust features provided in the software.

The added features of the software includes advanced live chat pipeline reports, customer interaction history, internal chat operator, advanced rule engine, document sharing and automated signup process. “With these newly built advanced features, it is an excellent opportunity for companies exploring tools to enhance their customer experience,” says Matthew Rocco, President and Chief Operating Officer, Etech Global Services.

With 2 decades of expertise in innovating customer experience solution, Etech’s ICE software helps business in retail, healthcare, travel, telecommunication, banking and finance industry in elevating the customer engagement field.