Magic Quadrant Analysts Marked SAP as Leader in Utilities Customer Information Systems

By CIOReview | Wednesday, June 17, 2015

FREMONT, CA: Customer Information System is a crucial part of meter-to-cash value chain for electric utilities and other industrial commodities such as natural gas and water. It can play turning point for company’s success and downfall as it adjoins consumption process and payment processes.

Utilities Customer Information basically automates and improve revenue stream, bring all aspects of customer account like data, billing and update every customer interaction.

This year marks as ten years of SAP to be holding the position of leader in utilities customer information systems ranked by Gartner Magic Quadrant. SAP integrates supply chain processes and information about delivering procurement to consumption. Implementing smart and real time strategies to optimize energy consumption and view business performance made SAP adaptable by 4200 utilities.

SAP (Systems, Applications and Products in Data Processing) is a designer of enterprise software to manage business operations and customer relations. Gartner Magic Quadrant is analysis team with unique and quality analysis methodology.

Gartner Magic Quadrant follows criteria to entitle any company like evaluating ability of a vendor to understand buyer need and translate these needs into products and services. This also includes calculating marketing, sales and product strategy expertise in innovation for investment and logic of organization underlying business proposition.

Kevin Capitani, Vice President of Utilities, SAP, states that SAP vision is to work closely with customers to meet the specific needs of organizations and deliver utility solution portfolio, regardless of size and location of utility customer inherits.