Managed Services Bring Competition To OS Players
CIOReview
CIOREVIEW >> Managed IT Services >>

Managed Services Bring Competition To OS Players

By CIOReview | Friday, May 27, 2022
cio review

cio review

Major players announced significant developments in the IT services industry with Apple managed IT services, new Microsoft hybrid work solutions, and Kaseya's acquisition of Datto

FREMONT, CA: Apple has released its Apple Business Essentials in public availability, along with final release pricing. The membership includes IT services and costs USD 2.99 a month for one device, with higher tiers available. AppleCare and hardware coverage with 24/7 assistance and the ability to call an Apple-trained professional on-site in as little as four hours is now available for businesses. Software installations are included in device enrollment, and the portal can be linked to single sign-on systems. Each package includes the service component as well as two repair credits, which organizations may use to acquire service without having to swipe a credit card from an employee or a client. Customers can pool their credits because they are not linked to a specific account.

Microsoft held an online event to showcase its new hybrid work solutions. New features for Microsoft Endpoint Manager were among the many announcements. A general release of Windows Autopatch is likely to be made available in July 2022, along with Windows Enterprise E3 and E5 licenses. Rollback features and a thorough testing and rollout service are incorporated in Windows Autopatch. The Windows Update for Business deployment service, which includes drivers and software, was also unveiled. Remote support, a cloud-based solution that provides a secure help desk for user contacts, was also unveiled by the company.

Kaseya purchased Datto using private equity funds. In a merger slated to be finalized in the second half of 2022, the two companies stated they will merge to become one massive IT services-focused software company. MSP's Big Four become the Big Three. The two OS players are starting to wear away at the bottom of the market, and the Big Three will have to remain ahead of them if they are to survive. Kaseya is currently six months away from closure and a year of executive instability. ConnectWise is unavoidably preparing for their financial shift, and N-able, well, let the stock market graph speak for itself.