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Mitel Deploys Real-Time Communications for Mobile Workers and Consumers

By CIOReview | Wednesday, April 27, 2016

SAN DIEGO: Mitel, a key player of cloud and mobile communications, has revealed its next set of innovations for businesses and services providers as the firm continues to offer the technology for mobile-first, cloud-enabled and millennial-focused communications and collaboration.

Mitel assists businesses and mobile carriers connect, collaborate and deliver innovative offerings to their customers. Mitel is the only company to provide a link between mobile and enterprise customers.

This new innovation of Mitel's MiContact Center, a mobile-first, millennial-ready customer engagement platform converts every interaction into a chance to enhance customer loyalty delivering a satisfying customer experience.

MiCloud, Mitel's cloud communications solution portfolio now touches in excess of 20 cloud-based CRM platforms, also providing access to Google Apps and Microsoft Office 365 which proves to be very useful applications. Adding to it, MiCloud also stretches its arms to key cloud-based mobile application environments for HR and recruiting, dealer and franchise management, financial management, etc. 

 Mitel is all set to introduce MiStealth security technology to enable enterprises and service providers secure accessibility to the cloud to ensure their protection and to combat against security threats and data breaches. MiStealth also ensures users’ accessibility of public networks without risk of exposure to their real-time communications. The solution blends with Mitel's RCS/VoLTE/VoWiFi clients and hence provides a seamless experience.

Mitel seeks to make real-time communications for large campuses more intelligent and capable with advanced monitoring, analytics and mass-notification tools. "Workplace and consumer communications are becoming increasingly centered on mobile devices with network users expecting instant and seamless access to services from anywhere," said Rich McBee, CEO, Mitel. "Mitel is uniquely positioned to help businesses understand how to overcome these challenges and gain the benefits of tying together different modes of communications for greater speed and simplicity."