Monet Optimizes Professional Practices with Marathon Partners

By CIOReview | Thursday, July 23, 2015
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LOS ANGELES, CA: Monet software, provider of cloud-based contact centre workforce optimization software, inaugurates its new consulting services with Marathon Partners. They have launched this service to help contact centers professionals to optimize their professional practices and technologies in use.

 The collaboration will focus mainly on two main things.  One is operational assessment that will examine the definite areas of opportunity in process, quality management, service delivery and staff utilization, as well as give an insight of a prioritized roadmap for improvement; the other area is performance improvement that will help in getting a guaranteed minimum ROI (Return of Investment) of 2:1 through process excellence and implementation of a highly effective system for managing.

Chuck Ciarlo, CEO of Monet Software states that they have chosen to collaborate with Marathon Partners, an expert team of consultants that will work with agents, supervisors and managers onsite to improve operational effectiveness and software adoption. “Through this in-depth collaborative process participants will emerge with immediate short-term gains and an effective strategy for process and system assimilation,” he concludes.