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Mood Media Unveils its Center Of Excellence Divisionto Improve Customer Experience

By CIOReview | Thursday, August 13, 2020

Mood Media has introduced its latest Center of Excellence (COE) division that will enhance the customer experience.

FREMONT, CA: Mood Media is a top on-premise media solutions company. They are devoted to improving the Customer Experience, and the company has recently introduced its latest Center of Excellence (COE) division. The global division is made with a wide range of experts in various sectors, that intend to offer strategic guidance and customized solutions to the retailers, Healthcare, QSR/Restaurants, Automotive, Hospitality, and other leisure operators globally. The COE will perform as a professional services resource center, who will put forward the most significant and skilled experts to offer customized solutions based on the real world, client feedback, and market intelligence so that they can satisfy the new and evolving client requirements.

According to Forrester, worldwide retail sales are estimated to fall by an average of 9.6 percent in 2020. This situation will occur due to the coronavirus crisis, which will signify a loss of $2.1 trillion. It might take almost four years to improve to pre-pandemic levels. Besides, non-grocery retail has been expected to contract by 20 percent. These stats demonstrate that with the continuous difficulties the retailers face in the present climate, Mood Media’s Center Of Excellence is essential to deal with these problems along with professional advice and a wide range of solutions.

Linda Ralph has been offered the position of SVP of the Global COE. She, earlier, served as the VP of International Business Development. She will be responsiblefor managing the divisions underlying competency streams that involve Solution Design, Experience Optimization, and Creative Vision. Each of them is innately connected by the strategic leads, who will work collaboratively to develop the ideal solutions for the betterment of the world.

“As consumers step back into stores and leisure spaces, what they want, and how they feel has changed. It is imperative then that brand owners provide optimum Customer Experience solutions that match these new consumer attitudes, so they feel happy, safe and inspired,” said Linda Ralph, SVP,Global Center of Excellence. “By bringing together experts of the highest caliber, The Center Of Excellence will be a valuable resource to curate bespoke solutions designed around real business objectives for our clients around the globe.”