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Moogsoft Collaborates with Orange Business Services to Help Global Enterprises Innovate and Automate IT Operations

By CIOReview | Wednesday, September 16, 2020

Moogsoft, and Orange Business Services, a network-native digital services company, today announced a new partnership in the Americas. 

FREMONT, CA: Moogsoft, the pioneer and a leading provider of artificial intelligence for IT Operations (AIOps), and Orange Business Services, a network-native digital services company, today announced a new partnership in the Americas to streamline incident management and help prevent outages for Orange enterprise customers. A new virtual network operations centre (NOC) solution based on the Moogsoft AIOps Platform allows IT teams within Orange customers’ organizations to operate virtually and collaboratively. AIOps helps customers proactively understand incidents and their root causes, and ensure uptime. This virtual option is paramount with the shift to extensive remote working.

“The pandemic has driven a near-complete reliance on digital services to keep enterprises thriving, at the same time disrupting the ways in which IT operations teams work together to maintain these services and build new ones,” says Rob Willcock, President of the Americas, Orange Business Services.“The Moogsoft AIOps Platform’s unique virtual NOC gives our customers advanced collaboration capabilities to allow their remote IT workforce to address situations quickly, ensure business continuity and optimize operational efficiency.”

Orange Business Services will combine the Moogsoft AIOps Platform with both its IT transformation and Digital and Data expertise to deliver its global customers a single-pane-of-glass from which to efficiently identify, understand and address incidents from across multiple sources, including metrics, alerts, traces and logs. By applying in-depth knowledge of its customers’ operational needs, Orange Business Services can quickly help virtualize its customers’ global NOCs using the patented Moogsoft algorithms and collaboration tools, ultimately providing even better user experience.

Orange Business Services has created an impressive IT Transformation practice that aligns its intimate knowledge of clients’ IT environments and business needs with the very best in IT operations and service management technology,” says Moogsoft founder and CEO Phil Tee.“Through the Moogsoft AIOps Platform, Orange adds a layer of advanced automation for solving potential problems with remote IT operations.”