Mosaik Solutions Unveils New Indoor Mode for Signal Insight

By CIOReview | Thursday, September 24, 2015

LAS VEGAS, NV: Mosaik Solutions, provider of mobile and desktop applications launches the new Indoor Mode for Signal Insights, helping businesses across multiple venues.

Signal Insight is a Software-as-a-Service (SaaS) solution for measuring and analyzing customers experience on mobile or Wi-Fi networks. It’s as simple to use as an Android app making it easy to deploy and comes with analytics capabilities of a cloud-based dashboard that provides customers with wireless services. Indoor Mode is ideal for companies that depend on quality cellular or Wi-Fi indoor connectivity for their guests, employees, customers or M2M services.

"Poor indoor network connections and capacity problems cripple the end-user experience. With our latest in-building testing capabilities, companies can efficiently understand indoor dynamics that are hindering their ability to deliver the best possible network experience," states Bryan Darr, president and CEO, Mosaik Solutions.

The most striking feature of Indoor Mode is that it does not need GPS to determine the location of a device. Due to its easy-to-use TAP-TEST-GO capability users can tap a specific point on the floor plan or image to initiate a test and move to the next location. It also allows users to upload an image of a floor plan or photograph in Android application.

Performance measurements include signal strength, downlink speed, latency and packet loss and it visualizes the customer’s connected experience using an interactive map or floor plan. The results are then quickly analyzed using Signal Insights online dashboard.  With the business intelligence collected from the app and retrieved in the dashboard, companies can develop tactics for managing customer expectations and improving customer experience. This will help in identifying and gauging customer expectations and provide a better overall customer experience.