NetFore Systems and Inference Solutions Partnership Caters to CSP and ICT Market Voice Automation Requirements

By CIOReview | Wednesday, October 28, 2015

PHOENIX, AZ: NetFore Systems, a software development and consulting services company and Inference Solutions, developer of cloud-based voice automation technology, join forces to facilitate communications service provider (CSP) and enterprise ICT markets with new solutions. The partnership will club Inference Studio Software-as-a-Service offering with NetFore’s systems integration and custom software development services.

Inference Studio offers the infrastructure and tools required to record customized call flows and personalized content to extend quality customer experience. With respect to the Inference Assist portfolio, NetFore will deliver technical and project management services. This will facilitate customers to boost their business results through rapid conversion of their product investment into business results.

“Our customers deploy Inference Studio to gain a competitive edge in the marketplace. NetFore are proven experts in Inference Studio, and bring the right mix of professionalism, skill and knowledge to our customers to ensure the successful rollout of the solution,” said Callan Schebella, CEO, Inference. “Together, Inference products combined with NetFore professional services offer a compelling proposition to service providers looking to get to market quickly with the latest in automated voice products.”

Key benefits offered by the alliance include capturing requirements for interactive voice response (IVR) and telephone campaign applications; designing system behavior and data structure; implementing IVR in Inference Studio; creating custom reports to provide business intelligence from gathered IVR data; meeting end-to-end testing of IVR deployments; generating customer documentation and developing customized training; offering on-demand subject matter expertise.

“Being able to deploy a sophisticated SaaS (Software as a Service) Voice Automation solution offers tremendous financial benefits. By entering into this relationship with Inference, we are committing to help their clients achieve their business requirements with reduced costs, risks and time of implementation,” says Ken Workun, CEO, NetFore Systems.