Netop Launches Live Guide and Enhances HTML 5 Console to Boost Customer Communication

By CIOReview | Friday, February 6, 2015
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PORTLAND, OR: Netop, a provider of swift, secure and seamless software solutions has launched an update to the company’s text, audio and video chat solution, Netop Live Guide for better engaging customers.

The latest update helps customer service and technical support teams to deliver better, faster and more personalized service with live chat. It also offers improved communication to mobile customers and enhanced integration to ZenDesk leading cloud-based customer service platform.

Live Guide now features an enhanced HTML 5 customer console that automatically reconnects dropped chats to the same operator, ensuring a better and more efficient customer service experience even when the customer’s Internet connection is unreliable.

Netop Live Guide combines a robust live chat feature set and enterprise-level security in an easy-to-implement SaaS solution. Live Guide’s leading-edge text, audio, and video chat are complemented by optional remote assistance and co-browsing modules. Comprehensive reporting features help customer service teams gain deeper insight into customer behavior and improve contact center efficiency, enabling companies around the world to improve site conversions, call resolution rates and customer satisfaction.

“Better customer service starts with better communication” says Kurt Bager, CEO, Netop. “By reconnecting customers to agents, we help to ensure that you deliver great customer service in even the toughest circumstances.”