New Feature in Sameroom Integrates Enterprise Team Chats with Customer Conversations

By CIOReview | Friday, December 11, 2015

OAKLAND, CA: Sameroom, a platform that connects channels and rooms across chat teams, has introduced a new feature called Sameroom Attend which enables enterprise teams to connect with customer support accounts. Slack is the only team chat currently available to connect with customer support accounts such as Facebook Messenger, Skype, Twitter and Intercom, but more team chats are being readied in the pipeline by Sameroom.

Cross- team collaboration was a puzzle which many CIOs, CSOs, and IT managers wanted to solve, in order to eliminate email, streamline communication, and facilitate remote working environments. They found the problem as a hindrance to efficient communication across multiple projects and platforms. Sameroom enables cross-team and cross-company collaboration through real-time gateway technology. It delivers interoperability between chatrooms like Slack, Hipchat and Hangouts, which was not possible earlier.

The collaboration chat product market is surging and is very diverse, too. Chatwork, Cisco Spark, Cotap, Evernote Work Chat, Facebook at Work, Kato, Moxtra, Pie, Quip, Slack, Symphony, Talko, and Teamchat are some of the different chat products prevalent in the market. Sameroom Attend integrates these team chats with customer chats from different sources such Facebook, Twitter or Intercom, thereby, allowing employees and customer care executives to deal with customer queries. This also eliminates the need for any additional user accounts or new applications.