New Interoperability Test Enhances Workforce and Customer Engagement

By CIOReview | Friday, April 29, 2016
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Hudi Zack, Senior VP and Head, Cyber Business Unit, Verint

Hudi Zack, Senior VP and Head, Cyber Business Unit, Verint

MELVILLE, NY: Verint System’s Workforce Optimization (WFO) solutions confirmed the interoperability testing with EMC’s Elastic Cloud Storage (ECS) solution. The resultant of the test brings-in a secure and scalable architecture that complies with regulatory and governance requirements. Oren Stern, Senior VP, Product Strategy, Verint says “Completing interoperability with EMC’s Elastic Cloud Storage solution enables our customers to benefit from a reliable solution for archiving media and metadata.”

Verint System provides actionable intelligence solutions focusing on customer engagement optimization, security intelligence, fraud, risk and compliance. EMC enables businesses and services to transform their operations and deliver Information-Technology-as-a-Service (ITaaS).

Hudi Zack, Senior VP and Head, Cyber Business Unit, Verint comments, “We have over 20 years experience building intelligence systems and applications for both the commercial and defense industries. Our intelligence system creates actionable insights in real-time from complex scenarios.”   

WFO provides contact centers, branches, back office operations, marketing, customer care, and financial compliance organizations to deliver a world-class customer experience. This solution helps to capture and analyze customer interactions across channels to uncover business trends by providing a real-time visibility and guidance to enhance the workforce performance by using an omnichannel data to make better, faster, and easier decisions that can optimize customer engagement and employee productivity.

The solution builds a multi-purpose, enterprise-grade, smart storage system for both traditional and next-gen workloads of the enterprise and for cloud service providers. It brings all the public cloud benefits to the data center at controlled costs. A wide variety of workloads—Deep Archive, Geo Protection of Hadoop, Internet of Things—leverage ECS solution as well. In today’s world, customers are in search of solutions to optimize their data.