nGeniusONE Service Assurance Platform: A New Trend in Innovation

By CIOReview | Tuesday, December 15, 2015

HOUSTON, TX: Delivering cyber security solutions and service assurance is a complicated task which has to be mastered systematically. Data services are always prone to produce technical problems and glitches, which is when the users approach the service centers to solve it efficiently. Netscout introduces the nGeniusONE Service Assurance Platform as a support for Unified Communications in Contact Centers across the world.

With the advanced and sophisticated Adaptive Service Intelligence (ASI) technology, nGeniusONE Service Assurance extends support to video, VoIP and several other network platforms.  Carrying out a thorough analysis of vulnerable networks and finding a suitable solution is the kind of innovative approach adopted by the nGeniusONE platform. Efficient system administration and management is implemented by the platform on a massive scale as they provide configurations and settings to all NetScout Intelligent Data Sources from the Global Server. Netscout has remote access to all these configurations and settings on any connected device in real time. Efficiency of the platform lies in the ability to control and manage the data sources seamlessly and thereby reducing the margin of error.

The various layers of analysis include Service Status Early Warning, Application/Network Analysis, User Session Transactions and the Deep-Dive Packet Analysis. The results of the analysis are then carried forward to third party performance management tools. The Service Assurance Platform offers an automated solution for a complex set of problems.