NICE Systems Recording Solution Aligns with Skype for Business

By CIOReview | Tuesday, January 5, 2016

FREMONT, CA: NICE Systems, provider of enterprise software solutions, has integrated its multi-channel recording platform with Microsoft’s unified communications platform, Skype for Business to provide a single platform to manage both internal and external communications.  

Microsoft’s Skype for Business offers professional online meetings, messaging, calls, and videos with up to 250 people; it also helps in scheduling meetings in Outlook and provides enterprise-grade security and management of employee accounts. On Skype for Business, conversations are protected by strong authentication and encryption. 

NICE Engage platform is an innovative platform that allows enterprises to reduce the total cost of ownership of the organization. It records the hundred percent of the company’s interactions and is affordable and scalable. With this integration, businesses are able to capture all customer interactions for security, compliance, and quality management purposes. It also allows enterprises to seamlessly engage customers over multiple channels, and by using the NICE Engage platform, they can also record, store, and archive these interactions.

“Microsoft Skype for Business is an impressive solution that promotes multi-channel interaction and collaboration across the enterprise. With the addition of NICE Engage platform to support this platform, we will be able to further extend our reach in the contact center market while delivering the latest innovations to help companies meet their regulatory needs and create the perfect customer experiences,” comments Miki Migdal, President of NICE Enterprise Product Group.