Nlyte Software Brandishes Latest IT Service Management Connectors
SAN MATEO, CA: Nlyte Software, a solution provider for management and optimization of data centers, has announced the debut of the next wave of IT Service Management connectors. These connectors are off-the-shelf integrations with third party ITSM solutions for Configuration Management Database /Discovery, Change Management and Virtualization from BMC, HP, VMware, Microsoft and Citrix.
“ITSM involves a paradigm shift from managing IT as stacks of individual hardware and software components to managing the delivery of support and customer-facing services that help an organization achieve its goals,” writes Margaret Rouse for TechTarget.
It allows the users of the Nlyte Data Center Infrastructure Management (DCIM) suite to hook up with the industries most sought after change management and CMDB products.
Nlyte’s programming-free connector framework also currently supports HP’s Service Manager Change management solution; ServiceNow’s Configuration Management CMDB and includes an update to its popular BMC Remedy Change Management ticketing system.
“Customers expect DCIM to be more than isolated information about data center rack elevations and floor plan diagrams. They want to maintain their IT infrastructure economically with tight integration between their ITSM policies and their DCIM solution. Our Nlyte Connectors enable organizations to easily deliver this tight integration without the time, costs and maintenance associated with hard coding these connections programmatically,” says Robert Neave, Co-founder, CTO and Vice President of Product Management for Nlyte Software.
In the current scenario where IT professional are trying to quantify their service delivery platforms and customers are seeking an extended single view of their entire IT infrastructure, Nlyte’s CMDB integrated and change management solutions can now provide data center managers with a centralized view into the IT workflows of physical, logical and virtual assets.