Oi Deploys GENBAND's Border Controller to Support IP-Based Call Centers across the nation

By CIOReview | Thursday, February 4, 2016

PLANO, TX: In an announcement made, Oi, Brazil's major provider of telecommunications services, has deployed GENBAND's Session Border Controllers (SBCs) solutions nationwide to lower costs and improve efficiencies as it transitions call centers throughout the country to Internet Protocol (IP)-based technology. "Having the ability to optimize and control call sessions and the flexibility to acquire additional call center seats on demand, allows Oi to deliver their customers a superior communications experience, while dramatically reducing costs," said John Ryan, GENBAND's Senior Vice President of Sales for the Americas.
Oi will be able to gain a more cost-effective model for handling seasonal events, product launches and other campaigns. Oi will leverage both GENBAND's flexible IP-based technology and its robust partner ecosystem to offer its customers on-demand access to customer service representatives, thereby delivering a superior experience. "GENBAND's advanced SBCs enable us to dramatically improve call routing and control and immediately ramp-up or down based on customer demand, while eliminating the time-consuming procurement and provisioning process. Their extensive experience in IP interconnect deployments with some of the largest service providers in the world along with their Network Wide Licensing model really separated GENBAND from the competition and made them the clear choice." said Alexandre Theodoro, Customer Relationship Senior Manager from Oi. 

GENBAND's market-leading SBCs deliver advanced session management capabilities, enhanced monitoring and security, simplified interoperability and carrier-grade reliability, enabling Oi to seamlessly interact with its customers and partner ecosystem. Additionally, Oi will realize significant cost savings through GENBAND's unique Network Wide Licensing model. "This deployment helps to further strengthen our long-term relationship with Oi and highlights GENBAND's superior capabilities in serving Brazil's growing contact center market," added Ryan

By having the ability to immediately respond to customer demands during peak periods, special events or natural disasters Oi can better serve its rapidly growing subscriber base."We needed a highly scalable, interoperable solution that would allow us to fully govern our call centers across the nation, and provide us with end-to-end call center monitoring capabilities as we upgrade our call center technology to IP and change our business model to better serve our customers," concluded Theodoro.