Open Mobile Partners with NetScout to Increase Visibility and Receive Client Feedback in Real-time to Improve Services

By CIOReview | Friday, July 17, 2015
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WESTFORD, MA: Open Mobile selects NetScout to ensure improved service delivery and provide operational intelligence support for its LTE Evolved Packet Core (EPC) and Code Division Multiple Access (CDMA) network.

NetScout’s nGeniusONE Service Assurance platform is designed to provide Open Mobile with end-to-end network visibility to monitor LTE signaling issues and enhance the customer experience. In order to prevent service degradation and ensure the network is always on, open mobile chose the nGeniusONE solution.

nGeniusONE provides a comprehensive end-to-end performance-monitoring that triggers alarms as the service degradation takes place and provides service triage as to quickly identify, diagnose and resolves network issues on a single platform.

The Subscriber Intelligence Service tools within the platform enable the Open Mobile Operation’s staff to build customized, detailed reports both on service functionality and customer-centric activity. These mission- and service-critical reports identify problem areas that can directly cause service outages or brownouts.

Open Mobile, is a network operator offering Internet and mobile cellular services exclusively in Puerto Rico and serves its subscribers with an array of unlimited, flat-rate wireless communication services. Open Mobile leverages NetScout’s InfiniStream Appliances and Packet Flow Switch for traffic aggregation and distribution.

The InfiniStream appliance uses NetScout’s patented Adaptive Service Intelligence (ASI) technology to support strategic network links that enable comprehensive, 24/7/365 monitoring of Open Mobile’s IT infrastructure. As a result, NetScout provides a real-time data mining engine that is vital to scaling and leveraging growth in IP traffic as to not interrupt the company’s quality of service.

Service assurance and network connectivity are lifeblood of mobile operators both new and existing who are either trying to carve a niche for themselves or stay relevant in the robust telecom landscape that fuels modern day mobile, connected lifestyles. The nGeniusONE solution provides a real-time, end-to-end, service-centric perspective of networks, services and subscribers that enables operators to proactively manage service performance, availability and quality. These capabilities are key to Open Mobile’s continued success.