Opower and Oracle Utilities Partner to Explore Areas of Improvement for Utility Industry

By CIOReview | Wednesday, April 8, 2015

FREMONT, CA: Opower and Oracle Utilities share a vision of revolutionizing the way utilities operate by providing them the best of technology evolution. Building on their existing partnership, Opower and Oracle Utilities have now come together to build synergy on various fronts including data analytics, customer engagement, operational efficiency, revenue assurance, and more.

Opower has been popular for its cloud-based software designed for the utility industry. Its software helps utilities engage with their customers better in the form of proactive and digitized communications yielding energy savings, cost savings, and customer satisfaction.

Opower will now empower Oracle Utilities’ customers with its customer insights. Oracle will in turn stream operational insights into Opower’s customer engagement platform. In this way, the utility systems powered by Oracle will get to know the customer sentiment through interactions and feedback. Opower on the other hand will now be in a better position to offer more efficient utility solutions that drive business results.

“Over the years, Opower has expanded our investment in partner architecture so that we can develop innovative solutions for our utility partners,” said Alex Kinnier, SVP of Product at Opower. “Working with Oracle is indicative of our commitment to making the Opower platform more intelligent, more flexible, and more personal, to support our utility partners in delivering significant value for their customers.”

Through this partnership, utilities may reap benefits including: better customer service; boosting energy efficiency; billing efficiency; greater revenue; operational efficiency; improved field service and energy supply.

The utilities would also be able to launch new products and services through the solutions offered under the collaboration.