Optimizing Conversational AI

By CIOReview | Tuesday, December 18, 2018

A chatbot is artificial intelligence software that can simulate conversations with users in natural language through messaging applications, websites, mobile applications, and virtual assistants. Chatbot being one of the most promising and advanced expressions is designed to simplify the interaction between human and computers. They offer companies new opportunities to improve customer engagement and operational efficiency. A conversational AI should be able to effectively perform both these tasks. Human support also plays a crucial role in configuring, training and optimizing a chatbot system.

To help know better, the tips that can build an optimized chatbot are:

1. It is important to have a clear and direct vision of what the chatbot want to accomplish because it is a tool rather than a strategy.

2. Make sure that the conversational AI is placed where the prospects can benefit the most.

3. Giving a persona to the chatbot will also account in entertaining the target audience and enhancing the customer experience.

4. Gathering insights to improve service and experience also is prominent. Personalized messaging could help in gathering information and feedback.

5. The constantly evolving chatbot space should be evaluated and optimized. Changes should be made on audience interaction feedback. It is important to make sure that the chatbot is improving customer experience.

6. As the chatbots are giving customer information to an unapproved entity, it is important to make sure that the information is safeguarded. Security threats have the potential to ruin the reputation of the business.

Chatbot represents a great opportunity for companies but they require accurate and detailed planning. The longer the chatbot is part of the communication and service, more dynamic the business becomes.