Oracle Database Support and Maintenance Switched to Rimini Street by TransGrid

By CIOReview | Tuesday, March 15, 2016
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LAS VEGAS, NV: Rimini Street, Inc., one of the leading independent providers of enterprise software support services for SAP SE’s Business Suite and Business Objects Software and Oracle Corporation’s Siebel, PeopleSoft, E-Business Suite, Oracle Database, and Oracle Agile PLM software has announced that TransGrid—an Australian high-voltage electricity transmission provider—switched its Oracle Database annual maintenance and support from the vendor to Rimini Street. The company opted for Rimini Street support in 2014 which resulted in the reduction of maintenance fee by 50 percent, allowing the company to direct substantial cost savings back into its IT budget.

“The primary objective for switching to Rimini Street was to reduce operating costs associated with our Oracle Database environment,” said Michael Milne, Planning and Architecture Manager, TransGrid. “By making this move we have saved 50 percent on all our previous maintenance and support costs, savings which can now be spent in on more value-added initiatives rather than on the maintenance of our stable, mature system.”

TransGrid is the high-voltage electricity network transmission provider for New South Wales. Its network comprises 99 bulk supply substations and more than 12,900 kilometers of high voltage transmission lines and cables. TransGrid also operates a telecommunications business offering data services, which are carried on its optical fiber transmission network.

“Rimini street presented a strong business case to us- not only do we save money by switching to independent support, we also receive superior service and access to local experts on Oracle Database and software,” continued Milne.

Milne emphasized that TransGrid’s success with Rimini Street support is a proof that it is unnecessary to automatically accept maintenance service contracts offered by the vendor. “Maintenance and support contracts from the software vendors are optional – and there are proven third party support alternatives like Rimini Street available,” he said.

“With a model that includes skilled on-shore support engineers in Australia, backed by hundreds of engineering resources around the world, Rimini Street is well placed and experienced in helping Australian Private, public and government sector organizations alike with their Oracle, service and support needs,” said Andrew Powell, Managing director, Rimini Street, Asia Pacific.

In Australia and New Zealand, the rate of client acquisition is accelerating. Since opening its Australian subsidiary few years ago, many clients-including nine ASX top 50 companies have already switched their Oracle and SAP support to Rimini Street.