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Oracle Launches Latest Oracle Field Service Cloud

By CIOReview | Tuesday, May 3, 2016

REDWOOD SHORES, CA: The IT tech giant Oracle, announced a completely novel release of the Oracle Field Service Cloud offering to power a connected customer service experience. Formerly known as TOA Technologies, the Oracle Field Service Cloud which is part of Oracle's end-to-end cloud customer service offering includes, expanded field resource manager, and automated urgent work assignment and integration with oracle’s e-business suite.

For brands straddling a number of industries including telecommunications, utilities, high tech and manufacturing, field service is a customer service cornerstone. Expanded field resource manager allows field supervisors to manage all the field activities in real time using a mobile device. Leveraging time-based, predictive, self-learning technology, Oracle Field Service Cloud allows creating the most efficient job schedules and traveling routes for field resources to ensure that the right field resource arrives to every job on-time, with the parts and knowledge to complete work the first time.

The Oracle Field Service Cloud allows responding to emergency situations, with the application automatically locating the field resource nearest to the job and immediately routes them to the urgent event. While the integration with Oracle’s E-Business Suite offers a streamline job scheduling and inventory tracking capabilities the new integrations with Oracle Integration Cloud Service (ICS) helps the Oracle Field Service Cloud customers to quickly and easily integrate with other cloud applications like Oracle Sales Cloud.

Powered by the latest technology, Oracle Field Service Cloud is a division of the Oracle Service Cloud group which offers a complete service experience across a wide range of recent contact center channels including web, phone, email, chat, social and the in-person field service interaction. This cross channel, connected and mobile service experience is something that competitive products are reported fail to deliver.