
Patient Experience Exchange Raises the Bar in Patient-Centric Care
Coral Gables, FL: Customer Management Practice, a division of IQPC,unveiled its Patient Experience Exchange this past March 25-27. The invitation-only Exchange gathered a curated group of senior level healthcare executives for two and a half days of peer-to-peer networking, benchmarking and match making. Nearly 20 speakers shared their PX case studies, stories and best practices. Prequalified business meetings occurred between delegates and our 17 solution providers throughout the event.
Neil Gomes, Chief Digital Officer and Senior Vice President for Technology Innovation and Consumer Experience and Thomas Jefferson University and Jefferson Health, shared key insights into digital innovation, particularly the challenges of embracing digital in healthcare: “Digital. We don’t see it in healthcare as much, but its happening – not only from different verticals but from different generations, and how they interact with our company and their experience. We need to be digital and spend in digital. I’m from a $6B company and even we aren’t spending enough –we need to start spending now.” Dawn Williams, Planned Parenthood’s Head of Experience Strategy, speaks to the importance of leveraging design principles for experience success: “We are strategizing with design. We have physically as well as internally re-designed our values. We recreated our welcome center. Redesigning the space helps to facilitate a better registration process as well as building a safer environment for our patients.”
Several PX Exchange attendees share their experiences. Iva Ervin-Stanberry, VA Connecticut Healthcare System’s Patient Experience Officer, appreciated the opportunity to benchmark: “The Patient Exchange program was excellent. It was a great avenue in which experts in the field could meet together and network. I think it’s an opportunity for Patient Experience officers across the country to explorebecause if you are looking at ways of improvingemployee engagement or using customer feedback to improve care, this is the best location and the best event that you could get.” Cassandra Crowe-Jackson, Vice President of Patient Experience, University of Maryland Upper Chesapeake Health, appreciated the intimate setting and pre-qualified meetings “It was a workable group where you could actually network both with vendor partners and individuals that are with larger and smaller organizations, who are doing your same job and you can come up with tactics and tools to take back and implement. I also met with vendors who can help usget to the next level to get to the things that weneed to do to enhance the patience experience.”
Stay tuned for information surrounding the next PX Exchange coming March 2019.
Check This Out:
Social Media: Facebook | Twitter | Linkedin
CIO Review | Crunchbase
CIO Review | Review
ON THE DECK
Featured Vendors
Sunquest Information Systems Inc.: Transforming Medical Laboratories into Enterprise Strategic Pillars
Smartlink Mobile Systems: Patient/Provider Mobile Communication App Improves Quality of Care and Ensures Full Compliance with Medicare Chronic Care Management
GSI Health: Enabling Effective Population Health Management through the Marriage of Care Coordination with Analytics
HealthCare Information Management, Inc: Simplifying Healthcare Payer Operations through Claims Automation
Wipro Healthcare & Life Sciences Combining Innovation with Expertise to Redefine Healthcare Delivery
Shareable Ink: Simplified Clinical Documentation for Anesthesia, Providers, Patient Check in &Surgery Centers
EDITOR'S PICK
Essential Technology Elements Necessary To Enable...
By Leni Kaufman, VP & CIO, Newport News Shipbuilding
Comparative Data Among Physician Peers
By George Evans, CIO, Singing River Health System
Monitoring Technologies Without Human Intervention
By John Kamin, EVP and CIO, Old National Bancorp
Unlocking the Value of Connected Cars
By Elliot Garbus, VP-IoT Solutions Group & GM-Automotive...
Digital Innovation Giving Rise to New Capabilities
By Gregory Morrison, SVP & CIO, Cox Enterprises
Staying Connected to Organizational Priorities is Vital...
By Alberto Ruocco, CIO, American Electric Power
Comprehensible Distribution of Training and Information...
By Sam Lamonica, CIO & VP Information Systems, Rosendin...
The Current Focus is On Comprehensive Solutions
By Sergey Cherkasov, CIO, PhosAgro
Big Data Analytics and Its Impact on the Supply Chain
By Pascal Becotte, MD-Global Supply Chain Practice for the...
Technology's Impact on Field Services
By Stephen Caulfield, Executive Director, Global Field...
Carmax, the Automobile Business with IT at the Core
By Shamim Mohammad, SVP & CIO, CarMax
The CIO's role in rethinking the scope of EPM for...
By Ronald Seymore, Managing Director, Enterprise Performance...
Driving Insurance Agent Productivity with Mobile and Big...
By Brad Bodell, SVP and CIO, CNO Financial Group, Inc.
Transformative Impact On The IT Landscape
By Jim Whitehurst, CEO, Red Hat
Get Ready for an IT Renaissance: Brought to You by Big...
By Clark Golestani, EVP and CIO, Merck
Four Initiatives Driving ECM Innovation
By Scott Craig, Vice President of Product Marketing, Lexmark...
Technology to Leverage and Enable
By Dave Kipe, SVP, Global Operations, Scholastic Inc.
By Meerah Rajavel, CIO, Forcepoint
AI is the New UI-AI + UX + DesignOps
By Amit Bahree, Executive, Global Technology and Innovation,...
Evolving Role of the CIO - Enabling Business Execution...
By Greg Tacchetti, CIO, State Auto Insurance
Read Also
Major Trends Shaping Fintech Revolution
BANKEX: Secured Blockchain-based Tokenization
Importance of Artificial Intelligence Drones
