Pegasystems Partners with DocuSign to Enhance Customer Experience

By CIOReview | Friday, February 12, 2016
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San Jose, CA: Pegasystems [NASDAQ:PEGA], one of the leading enterprises with strategic business applications announced a partnership with DoccuSign, a leader in Digital Transactional Management (DTM) solutions. The partnership will integrate DocuSign Inc.’s (DocuSign®) eSignature and DTM platform with Pegasystems’ Customer Relationship Management (CRM) applications and platform by digitalizing the signature process. As a result, Pegasystems will be able to offer its clients a faster, easier, more convenient and secure way for their customers to sign, send, and manage documents while reducing the costs and hassles of working with paper to transact business.

The customers at Pegasystems can easily deploy DocuSign’s market leading eSignature and the DTM technology captures decisions, approvals, and signatures quickly and in a secure manner— 100 percent digitally within all Pegasystems applications as well as any custom application built on the Pega 7 platform. This enables organizations to immediately increase productivity, reduce costs, and speed time to revenue while at the same time delight customers and partners with a better overall experience.

The integration of DocuSign into Pegasystems applications will immediately benefit Pegasystems’ clients across industries by reducing the tedium of signing and processing critical documents such as:

  • Insurance policy applications and claims forms
  • Healthcare claims and HIPAA paperwork
  • Financial services onboarding documents and loan applications
  • Telecommunications service installations and product upgrade approvals

“In our mission to help our clients digitally transform their businesses, we strive to fill as many digital gaps as possible along the customer journey to make every engagement an exceptional one,” said Don Schuerman, Vice President of Product Marketing and Chief Technology Officer, Pegasystems.