Powered by OPTvisionTM, OnProcess Announces Post-Sale Supply Chain Services
ASHLAND, MA: OnProcess Technology—the global pioneer in post-sale supply chain management and optimization, powered by the company’s new OPTvision platform announced enhanced triage, service fulfillment and reverse logistics services. Enabling significant improvements in client revenue, cost-to-serve and customer satisfaction, the industry’s control tower solution—OPTvision combines real-time, end-to-end visibility with advanced micro-analytics-driven alerts that continually run in the background.
“The post-sale supply chain accounts for up to 80 percent of a company’s profitability, yet many businesses have limited visibility into how theirs is performing. They operate in silos, have tons of analytics they can’t make sense of, and lack truly meaningful insights,” said Michael Wooden, CEO, OnProcess Technology. “We’re taking optimization to the next level, making it easier than ever to keep a finger on the pulse of the entire post-sale supply chain, manage by exception and make daily decisions that deliver high-impact business outcomes.”
“Supply chain executives today want their service providers to deliver not just excellent operational support but also provide greater visibility into operations, and the ability to intervene or control events when something goes wrong. This capability is increasingly delivered through a ‘control tower’ technology platform that gathers operational supply chain data into a consolidated tool to allow for analysis and action,” says Charles Sutherland, Chief Research Officer of HfS Research.
From a single dashboard, OPTvision-powered managed services offer real-time, integrated views over the post-sale supply chain, and the intelligence needed to further reduce costs, accelerate cycle times, refine SLA compliance, and deliver superior end-customer experiences. For OnProcess clients to gain a deeper understanding and control over their post-sale operations, OPTvision is used by OnProcess account teams to proactively manage customer support, field service, return and repair services. It alerts account team when a repeat case is created, and when a high-severity customer issue comes into support queue, facilitating immediate action.
OnProcess at a glance views active issues of VIP customers and quickly takes prescribed actions. It has the ability to stay on top of the post-sale supply chain operations from a smartphone, tablet or a computer by making it easy for clients to see up-to-date progress against success criteria, such as revenue, efficiency and cost-saving goals. Additionally, Micro-analytics, such as segmentation, root-cause, predictive and propensity analyses, are embedded in every transaction.