Promero Introduces Cloud Call Center CTI Connector on Oracle Service Cloud Marketplace

By CIOReview | Monday, February 29, 2016
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FT. LAUDERDALE, FL: Promero, a provider of hosted call center software, has launched its Promero Cloud Call Center CTI Connector for Oracle Service Cloud on Oracle Cloud Marketplace. With this launch, Oracle Service Cloud customers will get new benefits and four powerful automatic CTI Screen pops, included as standard features.

The other advantage of launching the Promero Cloud Call Center CTI Connector on Oracle Service Cloud is that now businesses can achieve goals of enhanced business operations with interaction management, whisper coaching, call recording, and call transfer- all within the cloud.

Promero Cloud Contact Center solution offers enhanced call center software features to businesses of any size. The four screen pops are Inbound Call Existing Incident, Inbound Call New Incident, Inbound Call General, and Outbound Call.

Inbound Call Existing Incident is entered by the caller using their telephone keypad, then the Incident is automatically looked up, Contact information is displayed, the Incident is displayed, and a new Task is inserted into the Incident. These things happen all during the initial ring and without a mouse click.

The second one, Inbound Call New Incident automatically matches Caller ID, displays the Contact information, opens a new incident, and inserts a Task for the call. While, Inbound Call General automatically matches Caller ID and displays the Contact information during the initial ring and without a single mouse click. If several Contacts match the Caller ID, a double click from the name list will pop the Contact record. Outbound Call, the fourth screen pop, automatically matches the phone number and displays the Contact information during the initial ring and without a single mouse click.

 “Our solution can help Oracle Service Cloud users improve their customer service, reduce steps to complete time-consuming tasks, increase productivity, and lower costs. Promero’s participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of Promero Cloud Call Center CTI Connector for Oracle Service Cloud,” says Gregg Troyanowski, President of Promero.

The Oracle Cloud Marketplace is one-stop shop for Oracle customers, which provides an intuitive user interface to browse and search for available applications and services. The new automated application installation features, enables customers to easily deploy provider business applications from a centralized cloud interface.