Promero Updates its Cloud Call Center Platform, Includes Skype for Business Integration

By CIOReview | Monday, January 11, 2016

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POMPANO BEACH, FL: Promero, a provider of hosted contact center software, updates its cloud call center software to version 7.2 with advanced features including Skype for Business integration, speech analytics and ‘pull from queue and assign priority calls to agent’ feature to enhance customer experience.

Promero Call Center is a virtual contact center suite including multi channel self service via Interactive Voice Response (IVR), predictive outbound dialing, multimedia recording, administrative tools and advanced integration capabilities. Promero offers different cloud deployment options allowing businesses to select the most appropriate model for their needs.

Offering a complete outbound solution for progressive and preview dialing, Promero offers campaign management tools to maximize the efficiency of outbound campaigns for contact center managers. It offers call center managers, a number of features such as integrated voice switching capabilities, choice of agent deployment options, intelligent multimedia routing and integrated recording.

Promero Call Center version 7.2 comes with Skype for business integration allowing businesses to schedule meetings and calls with MS Office applications. It also includes other enhancements like CTI connectors, Oracle Service Cloud, Microsoft Dynamics and Zoho CRM.

Promero Call Center version 7.2 offers customization with widgets for individual client interfaces and easy integrations with Central Connect. It features TouchPoint admin modules enabling providers and administrators to customize their clients and hosted speech analytics software at low prices. The hosted speech analytics software called CallMiner is a cloud based conversational analytics solution designed to improve agent performance across contact channels.

"With Promero Call Center Omni Channel, users can now easily connect the platform to any third party software, take advance of significant cost savings by using Skype for Business communications and customize the agent interface to meet the business needs," says Gregg Troyanowski, President, Promero, Inc.