Protection 1 Releases eSuite 2.0-an Enhancement to Alarm Data Analytics and Reporting
FREMONT, CA: The home security and automation systems provider Protection1, releases eSuite 2.0, an upgrade to its alarm data analytics and reporting solution for enterprise and commercial customers. Being credited as a platform built after taking user reviews into account, it is incorporated with new capabilities such as improved user experience and intuitive interface.
The product was initially launched five years ago for enterprise and commercial customers, catering to their needs such as service call requests, details of alarm tests and open/closed schedules and reports. It locates exceptions through graphic displays thus providing clarity and a total control of information. This will be helpful in segregating data based on priority.
“At Protection 1, we have created a unique customer experience with our 1 Touch Plus program which is dedicated to proactive customer account management,” says Sara Moccardine, Director of National Account customer support. “This enhanced service provides our larger National Account customers a dedicated account manager and support team, who are experts in their needs and operation to deliver superior service with every touch,” she adds.
The 2.0 version of eSuite comes with a whole gamut of improved functionalities which includes agility and optimized usability. With the introduction of mobile device support customers can manage their systems from anywhere anytime. Some of the new features of eSuite 2.0 include mobile design and application, support for burglar alarm and an activity dashboard that provides a summary of the activities. The dashboard graphics comprises of Police Dispatch, Fire Dispatch and other functions such as Open/Close exceptions and failed test timer. The mobile version also allows viewing and editing site contacts, placing burglar alarm and creating temporary site schedules.