ProviDyn Unveils ProviDyn Direct, a Support Portal for Managed Services Clients
ATLANTA, GA: ProviDyn, a provider of IT support, strategy and services for small and medium-sized businesses and non-profits has come up with a two-way desktop support, communication and collaboration portal, ProviDyn Direct to help its managed services clients.
The launch of ProviDyn Direct, help computer users to have all time access to the company’s support engineers which in turn will help them develop, manage and get status of the IT service tickets. Apart from this, the users can have access to custom form that will help them log tickets on request and make changes if needed. He will be updated with the personalized training content, technology news and tips directly with an access to self-service knowledgebase on his system.
“We want our clients and their employees to have access to our professional IT resources around the clock, and ProviDyn Direct achieves that goal for us. With this solution, we have engineered beyond the typical support portal to develop a truly useful offering―what we believe to be the ultimate client experience,” says Hamish Davidson, President and CEO, ProviDyn.