RECITE Interaction Management Software Suite to be distributed by ProcessFlows

By CIOReview | Wednesday, March 2, 2016

AUSTIN, TX: ProcessFlows, data security and managed services provider has announced its plan to distribute RECITE for Numonix. RECITE, a proprietary product of Numonix that features customer interaction management system to enhance the interaction analysis of the customer. Numonix is a purpose-built developer of interaction recording and quality management solutions.

RECITE is a one-stop-destination for interaction recording and quality management solution that enhances business success and delivers technology to meet compliance requirements. It also fulfills the desired requirements in the contact center and back office environments. The platform is compatible with most of the on-site, cloud UC and PBX solutions.

The Numonix product ensures the recording of all Skype for Business communication interactions. With continuous adoption of Skype for Business as an organization-wide communications platform, the firm meets new set of compliance challenges for all IT departments. The easiest way for the organizations to overcome the regulatory compliance is by safely recording and storing all Skype for Business communication transactions, company-wide.

The RECITE Suite also includes a Quality Management module that enables organizational supervisors to evaluate employee interactions through the use of customizable evaluation templates for selected, randomly flagged, or all employee calls. With simple user interface it’s easy to navigate through calls and playback.

Our Unified Communications solution, CX-E, is already firmly embedded in the Skype for Business environment” quotes Andy Whiteside, Head of UC, ProcessFlows. 

RECITE is constantly monitored for performance and maintenance processes.  It enables compliance with regulations, including PCI-DSS, HIPAA, maintains a complete audit trail of interactions: voice, video, screen and chat/IM improves dispute resolution as well as reduces legal liability. It adapts with customizable security profiles to suit specific needs, ensures a secure environment with 256-bit encryption, and gives user valuable insights into their businesses interactions, all in a single solution.