RightAnswers Improves Customer Experience with Online Knowledge Assistance
FREMONT, CA: RightAnswers, a provider of cloud-based knowledge management solutions, launches Knowledge Spotlight to improve customer experience by providing immediate access to knowledge customers need, in the context of what they are doing in an application or website.
Knowledge Spotlight saves customers time and effort by eliminating the need to call an agent or navigate to a separate self-service portal to look for answers to their queries. By providing an online help, it reduces organizations’ expenses involved in managing a contact center.
The software addresses difficulties faced by customers to the Support and Product Development team to help them work accordingly for resolving the issue. All Knowledge Spotlight activity is included in RightAnswers reports to provide insight on user behavior and the metrics that enterprises need to manage their knowledge strategy. For further improvement of the knowledge, the software will take customer feedbacks on how helpful the service was to them.
“Giving users instant access to solutions as they are interacting with your online applications or site brings self-service straight to the user. People get answers faster and they’re always in context, providing a great customer experience,” says Simon Yelsky, Vice President Product Management and Marketing, RightAnswers.
By Debra Jensen, CIO, Charlotte Russe
By Phil Jordan, CIO, Telefonica
By Alberto Ruocco, CIO, American Electric Power
By Sven Gerjets, SVP-IT, DIRECTV
By Adrian Mebane, VP-Global Ethics & Compliance, The Hershey...
By Mike Fitton, Wireless Business Unit Director, Altera
By Jim Kaskade, VP and GM, Big Data & Analytics, CSC
By Graham Welch, Director-Cisco Security, Cisco
By Michael Watkins, Senior Product Director, Global Knowledge
By Nelson C. Vincent, EdD, VP for IT and CIO, University of...
By Sharon Gietl, VP-IT & CIO, The Doe Run Company
By Arnold Leap, CIO, 1-800-Flowers.com
By Gary Barlet, CIO, USPS OIG
By Mike Dieter, CTO, Transplace
By Bill Schimikowski, VP, Customer Experience, Fidelity...
By Kevin Kometer, CIO, CME Group
By John Landwehr, Public Sector CTO, Adobe
By Marc Probst, CIO & VP, Intermountain Healthcare
By Charles Koontz, President & CEO, GE Healthcare IT & Chief...
By Jeff Bauserman, VP-Information Systems & Technology,...