Royal Bank of Scotland Taps Mphasis for Application Management Services
NEW YORK, NY: Mphasis, a provider of consulting, operations outsourcing and enterprise solutions, has signed a new master services agreement (MSA) with The Royal Bank of Scotland plc (RBS), to provide application management services. As per the terms of the agreement, Mphasis will now manage the performance and quality of critical applications at the corporate and institutional banking divisions of RBS.
“The constant emergence of new technologies, greater customer expectations, and strong competition mean we constantly need to fine tune the way we do business,” says Trish Arksey, Head of Transaction Services Technology at The Royal Bank of Scotland.
Arksey further comments, “We were looking for a service provider with deep roots in the banking industry to help us manage and transform our applications portfolio and in turn help us serve our customers better. Mphasis was our ideal choice, to build a strong technology foundation for our future growth and we are delighted to partner with Mphasis.”