ScienceLogic Reforms Regular 'Break-Fix' Support Model

By CIOReview | Friday, December 18, 2015

RESTON, VA: ScienceLogic unveils their engagement with SaskTel, a provider of Information and Communications Technology in Saskatchewan. SaskTel selects ScienceLogic to provide an effective platform to guide the advanced IT services for customers. With ScienceLogic’s managed services, SaskTel offer customers a high level of IT environment delivery including genuine monitoring, and issue detecting facility.

Science Logic, a provider of hybrid IT monitoring IoT services globally, emerges as Sasktel’s advanced IT service developer via enhanced IT efficiencies, data identifications, and optimized operations. SaskTel is a provider of comprehensive IT technology and Network service to customers.

“We are very excited to be working with SaskTel to help them define and roll out new managed services that help customers manage their hybrid IT environments more seamlessly and cost-effectively,” notes Dave Link, CEO, ScienceLogic.

SaskTel’s engagement with ScienceLogic leads them to provide exclusive management solutions for multiple network functions which allow companies to expand their regular “break-fix” support model - a model that refers to fee-for-service method of providing information technology services to businesses.

With ScienceLogic’s IT solutions SaskTel delivers 24/7 network and server analysis, alarm, and issue resolution services to its end-to-end customers, allowing customers to experience major network functions. It protects customer’s data and applications through their enterprise-class Data Center Services. ScienceLogic’s managed network services support SaskTel to guide enterprise network and equipment by its expert team, so that customer can focus on their core business enhancement   cost effectively.

“With this platform, we are able to offer customers a higher level of both, due to the rigor of monitoring, issue detection and insight it provides,” says Sean Devin, VP, ICT Assurance and Delivery, SaskTel.