CIOReview
CIOREVIEW >> Contact Center >>

Scorebuddy Launches Learning Management System with Quality Assurance Solution

By CIOReview | Monday, October 19, 2020

Scorebuddy is taking the industry of education a step higher with its fully integrated learning management system along with its state of the art quality assurance solution.   

FREMONT, CA: Scorebuddy, one of the leading providers of contact center quality assurance solution providers, has rolled out its fully integrated learning management system (LMS) and a Customer Sentiment survey tool, along with an enhanced version of the contact center quality management solution. The offerings of Scorebuddy would help its contact center clients by providing them with a comprehensive suite of solutions for better and best quality customer service.  

The fully integrated LMS solution and the related tools that are offered by Scorebuddy would allow the contact centers to pause the usage of manual spreadsheet and replace them with the best and quality features of automated reporting methodologies. Further, the offering also overrides static scoring systems with intelligent and dynamic ones that require very less or no human intervention. From live and online courses, basic authoring tools, exams and assessments software, and gamification to SCORM and xAPI compliance, Scorebuddy’s LMS proves to be rich and advanced.

Scorebuddy provides quality assurance solutions for scoring customer service calls, emails, and web chat as well. The suite of software solutions that this company offers is dedicated to augmenting a contact center as it is a dedicated, autonomous, stand-alone staff scoring system. Scorebuddy provides solutions that are based in the cloud. To add upon, the company also enables its clients to design and develop their own scorecards that are customized according to the business model and purpose of the contact centers. Further, Scorebuddy also helps the clients to record and align results, share, and also review the same with the staff as well.