
Selecting Smart Customer Experience Management (CEM) Platform? Here is Checklist
Emerging as an enterprise's growth regulator customer experience drives the sustenance of the business world. Realizing that the end goal of every business process is consumer satisfaction, industries have been prioritizing the need to meet the evolving user expectations. The same has marked a critical requirement for the organizations to adopt intelligent customer experience management solution; it helps the company to automate processes such as feedback data acquisition, user interface quality checks, organization’s efficiency evaluation and more. By integrating the potentialities of applied science of automation, technologists have innovated advanced customer experience management (CEM) tools.
Check out: Top CX Companies.
Key features and specialties are as follows.
• Consumer behavioral analytics
The main aim of assessing customer experience levels is to turn one-time customers to permanent ones. Hence, it is quintessential to maintain a record of customer details for future reference. Customer analytics serve this need effectively. The analytical system conducts many data sourcing practices and collects customer behavior details, streamlines it. With this, businesses can promote their products and services by reverting to the customers based on their choices and preferences.
• CX reporting
CX reporting founds an exclusive platform, which enables the customer experience managers to map the requirements, strengths, weak points, and trending highlights of the brand to the customer views, and expectations. This concept of real-time reporting guides the branding and marketing teams to visualize customer-centric data.
• Intelligent ML-based algorithms
Making customer experience management more productive machine learning plays a significant role in analyzing the consumer data, and streamlining the client communications and user interfaces to bring in improvements. Using predictive analysis ML tools enrich the future of customer experiences without any human intervention.
Enhanced customer experiences have the power of both empowering and forbidding the growth of an enterprise. Tech-driven customer experience management fosters actionable insights and pushes an enterprise towards connecting the professional ideas to fulfilling customer expectations.
CX Companies: CustomersFirst Now, Grade.us, MaritzCX
Featured Vendors
EDITOR'S PICK
Essential Technology Elements Necessary To Enable...
By Leni Kaufman, VP & CIO, Newport News Shipbuilding
Comparative Data Among Physician Peers
By George Evans, CIO, Singing River Health System
Monitoring Technologies Without Human Intervention
By John Kamin, EVP and CIO, Old National Bancorp
Unlocking the Value of Connected Cars
By Elliot Garbus, VP-IoT Solutions Group & GM-Automotive...
Digital Innovation Giving Rise to New Capabilities
By Gregory Morrison, SVP & CIO, Cox Enterprises
Staying Connected to Organizational Priorities is Vital...
By Alberto Ruocco, CIO, American Electric Power
Comprehensible Distribution of Training and Information...
By Sam Lamonica, CIO & VP Information Systems, Rosendin...
The Current Focus is On Comprehensive Solutions
By Sergey Cherkasov, CIO, PhosAgro
Big Data Analytics and Its Impact on the Supply Chain
By Pascal Becotte, MD-Global Supply Chain Practice for the...
Technology's Impact on Field Services
By Stephen Caulfield, Executive Director, Global Field...
Carmax, the Automobile Business with IT at the Core
By Shamim Mohammad, SVP & CIO, CarMax
The CIO's role in rethinking the scope of EPM for...
By Ronald Seymore, Managing Director, Enterprise Performance...
Driving Insurance Agent Productivity with Mobile and Big...
By Brad Bodell, SVP and CIO, CNO Financial Group, Inc.
Transformative Impact On The IT Landscape
By Jim Whitehurst, CEO, Red Hat
Get Ready for an IT Renaissance: Brought to You by Big...
By Clark Golestani, EVP and CIO, Merck
Four Initiatives Driving ECM Innovation
By Scott Craig, Vice President of Product Marketing, Lexmark...
Technology to Leverage and Enable
By Dave Kipe, SVP, Global Operations, Scholastic Inc.
By Meerah Rajavel, CIO, Forcepoint
AI is the New UI-AI + UX + DesignOps
By Amit Bahree, Executive, Global Technology and Innovation,...
Evolving Role of the CIO - Enabling Business Execution...
By Greg Tacchetti, CIO, State Auto Insurance
Read Also
