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Serviceaide Rolls Out New Consumer-Like Mobile App

By CIOReview | Tuesday, February 2, 2021

The Luma Digital Labor Product Portfolio implements breakthroughs in artificial intelligence, machine learning, and natural language analysis to effortlessly manage customer requests, accidents, and customer queries, significantly enhancing service responsiveness, user loyalty, and cost-efficiency.

FREMONT, CA: Serviceaide, a leading supplier of smart IT and corporate service management technologies, unveiled a new smartphone application for its Point of Business (POB) service management product that has been revamped to include higher standards of flexibility and functionality for end-users and support teams. The framework is also planned to provide connectivity with virtual agent technologies, like Serviceaide’s Luma Virtual Agent.

“Our new POB mobile app is another breakthrough in improving user experiences, cost efficiency and time-to support resolution,” said Wai Wong, President, and CEO, Serviceaide. “This is one more example of our ability and commitment to innovate rapidly after our acquisition of Wendia and its POB platform just two months ago. We intend to quickly extend our existing integration between POB and our Serviceaide Luma Virtual Agent via this new mobile app.”

The new platform provides a wide variety of next-generation functionality and functions. This facet includes a modern, easy-to-use interface, access from any web-enabled mobile computer, the ability to find users, and quick drop-down access to recent service events, such as cases, activities, and assignments support for virtual agent conversations. It also offers offline functionality while a person does not have a network connection, providing the ability to upgrade assigned work offline. When back running, the device updates POB automatically.

“POBs mobile app includes the ability to pinpoint a user’s location to quickly and simply identify on-premise and public technology assets, replacing costly and satisfaction-robbing errors associated with manual entry of locations, serial numbers and issue descriptions. Users can now also access all the functionality of logging into POB online from their personal mobile device. Many of our customers are excited for this new POB G6 2.0 release.  The seamless integration with POB Web will enable more productivity and agility for both support and end users,” said Kevin Goertzen, VP Global Solutions, Serviceaide.

POB is a fully scalable corporate service management software used by large and medium-sized organizations worldwide to handle effectively and automate a wide variety of market and service functions, including modules for service desk management, setup and asset control, procurement and inventory management, and self-service and automation.

Luma 2.5 is an award-winning AI-powered software agent that transforms service management through ITSM, ESM, and Customer Care. It is the first optimized virtual agent solution to provide simple conversational connectivity for end-users and support workers to various business information assets and automated resources.

The Luma Digital Labor Product Portfolio implements breakthroughs in artificial intelligence, machine learning, and natural language analysis to effortlessly manage customer requests, accidents, and customer queries, significantly enhancing service responsiveness, user loyalty, and cost-efficiency. Luma operates through speech and messaging platforms, providing support for all leading communication channels and a range of service and support solutions.