ServiceMax Streamlines Field Service for Medical Device Manufacturers

By CIOReview | Friday, April 29, 2016
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David Yarnold, CEO, ServiceMax

David Yarnold, CEO, ServiceMax

PLEASANTON, CA: ServiceMax, a provider of field service management solution unveils two new alliance and integrations that efficiently manages field service and compliance for medical device manufacturers. The new addition makes it simple to the ServiceMax Marketplace to flawlessly deliver field services while managing compliance.

ServiceMax also launched updates to its platform that will enhance and organize medical field service operations. The platform will assist customer’s CAPA (Corrective and Preventative Action) systems for presenting machinery details and equipment symptoms. It can also boost technicians to offer complete details on root cause on failure codes and root codes.

The new alliance focuses on supporting medical field service operators in Validation Accelerator Pack (VAP), it enables medical device companies to validate ServiceMax and Salesforce with a rapid and cost effectively approach. The collaboration also offers best practice solution to maintain compliance in Cloud.

UDI Compliance is a part of USDM Life Science; it facilitates medical device regulation from the Food and Drug Administration (FDA). FDA’s UDI regulation requires the entire device to be uniquely labeled and tracked in order to provide on demand access to all the attributes stored in the FDA's UDI Database. In addition to that UDI connect includes a mobile scanning tool for reading and parsing UDI barcodes.UDI connect integration with ServiceMax's installed product data, allows both internal and mobile users to get essential information on medical device in order to support business process and patient safety.

 “Providing simplified validation cloud solutions to medical device and life sciences organizations while reducing costs has always been central to our mission” remarks Kim Hutchings at USDM Life Sciences. Cloud QMS systems in accordance with FDA regulations, manages the customer complaint life cycle by investigating the root cause analysis and reporting it to the regulatory agencies.