SIP Networked Cross-Border Solutions Bring UCaaS to the U.S. Public

By CIOReview | Wednesday, January 27, 2016

DENVER, CO:  Allstream, the telecommunications firm specializing in IP connectivity and Unified Communications, has partnered with eLoyalty to provide cross border Hosted Collaboration Solution (HSC) services to the U.S. public. eLoyalty, is a subsidiary of TeleTech, the Information Technology and Service specialists offering cloud, hybrid and on-premise technology services.

Through this partnership, Allstream will be delivering Cisco Unified Communication and Collaboration (UCC) suite of applications in the U.S. via the customer’s preferred network provider. The UC solutions provide businesses with a communications environment where employees can contact colleagues, customers or partners using a number of devices and media. It eliminates information bottlenecks and enhances real-time collaboration. The customers will be able to integrate voice, video, data and mobile applications with the UC suite, providing Unified Communications as a Service (UCaaS).

“Our Hosted Collaboration Solution is backed by the security and reliability of our national fibre network and, being a cloud-based service, offers customers the benefits of simpler budgeting and greater agility with their IT and collaboration services when operating in both countries,” says Edith Cloutier, Vice President, Sales & Marketing, Allstream.

Businesses will be able to improve and simplify their communications while enabling their staff to collaborate easily with unlimited mobility. Leveraging cloud, the cross-border solution reduces capital costs and reliance on internal sources associated with traditional premises based equipment (CPE) deployments.

“Allstream and eLoyalty are the first service providers to bring to market a cross-border collaboration solution over national MPLS and SIP networks,” says Jack Denault, Senior Vice President, Technology Sales and Alliances, TeleTech. “Ours is the only cloud option of choice for all trans-national organizations looking to collaborate regardless of location, preferred end-point devices or documentation that needs to be shared.”