Smart Shuttle Tracking for the Hospitality Industry

By CIOReview | Tuesday, January 15, 2019
Christopher Ruff, President & CEO

Christopher Ruff, President & CEO

It is very important for companies to provide customers with transparency in the processing of orders, product delivery, and other information relating to orders. The implementation of newer technologies in companies need to increase transparency so that the customers are more reliable on the product. Easy accessibility for robust and reliable location services is required. The access to location details demonstrates the overall transparency that an organization can offer, particularly in terms of good service delivery experience.

 Our goal has always been to develop solutions that help our clients maximize revenue, optimize productivity, and enhance guest experiences at every touchpoint​

Runtriz is a technology company that develops hospitality software solutions. The solutions of the company drive the digital and mobile strategy of high-end casinos and hotels. They offer customized mobile solutions that give guests complete control of their experience by handling all services and amenities. Runtriz also offers solutions for mobile ordering and workflow management to improve food and beverage services on the casino floor, at the pool and elsewhere in the property. Located in Los Angeles, California, Runtriz was founded in Matthew Allard and Alonso Vargas in 2006.

In order to provide hotels and their guests with intelligent shuttle tracking capabilities, Runtriz has partnered with Glympse. Glympse has an enthusiastic team of people who use location to improve the consumer experience. It is headquartered in Seattle, Washington. Also, the company has pioneered temporary, safe, and secure location-sharing. They are continuously provided home services, deliveries, curbside pickups, mobile commerce through connected vehicles, and roadside assistance. 

David Millili, CEO of Runtriz, says, “Our goal has always been to develop solutions that help our clients maximize revenue, optimize productivity, and enhance guest experiences at every touchpoint.”

The partnership will take the Runtriz mobile app to the next level by using location data to create end-to-end experiences for guests, taking frustration and guesswork from hotel transport services. Guests of the hotel will know exactly when their shuttle would arrive and the staff of the hotel will know when the guests would arrive. Through shuttle tracking apps, hotels can provide a new attractive digital channel to connect with guests.